The team has failed, and suspects that it may have a main virus. What should you do? Most people immediately called the technique of repair equipment and provides information very little, except "let know me when you are ready, and I need to work as soon as possible!" The truth is that it is preparing with key information in advance will make the repair process go much smoother and can even save some money for repairs in the long run.
Before you call for help, some critical information here you must compile for the technician of the computer repair team. First, think of and write down all the needs of the team:
If you think you have a virus, technology know what program of protection antivirus you are using. Antivirus protection should be configured to automatically download updates to keep its programme of current virus, if it is not, say so. Your technician will want to know when downloaded the latest updates for subscription to the current virus protection program.
If you develop sudden problems, try to write down what was using the team, just prior to the problem occurred. If you receive a message of error or blue screen, write down the information. The internet has a wealth of knowledge about the problems of the team. You can sometimes only write in the code error and find a quick solution to your problem. Any information that you can give to the technician accelerate repair and therefore costs to the end you less money for repairs.
If you have other computer problems, know technology the recent changes for the team, including any application that might have installed and the operating system updates. Wherever possible, track updates of applications already installed on your computer, such as office programs, internet, CD or DVD writing programs browsers, photography, editing, programs, etc.. He or she also need to know all the installed hardware or peripherals added to equipment such as printers, scanners or digital cameras.
If you are having problems with internet, ready to tell the name of the provider of internet technology. Note: The internet provider is not always the same as your provider of email, like AOL, Yahoo or Hotmail or Live. Leave that he or she knows where the DSL modem or cable or if you're on dial-up. It must also be prepared to write to the security codes for the technician on your router if you have one in your home network.
Secondly, always keep the passwords and codes of security in a safe place. Memorized passwords are the best, but we are human and sometimes we need to score them. I recommend putting them in a document in Notepad en una unidad de floppy or flash that only you have access to. Do not leave the document on your computer, when hackers can find or are lost if the computer crashes.
Another suggestion is to get a small case of CD put all your software. Don't forget to include the product keys. The technician you need to uninstall and reinstall the drivers or applications that may or may not be the cause of their problems. She also wished to hold together all the documentation on your computer. The technician can suggest improvements and will need to know what kind of hardware is, so it can make the correct suggestions or shopping for upgrades.
When you call, ask about technical titles, and whether he or she will be able to help solve all problems is having. Let technology know if problems of operating system, application or hardware problems, either inside or outside the team.
If the technician is repairing the equipment on the site, you should not hesitate to ask questions about what he or she is doing for the complete repair. The technology must also be able to tell you what they are doing in terms you understand and if possible, show you how to avoid the problem again.
Finally, before the technician leaves, it should ask you if you have other needs or questions. You may want to ask if there are any things you need to do to maintain the equipment. Don't be afraid to ask him or her how to make them or configure the maintenance tasks to run automatically. I would like to continue with my clients a couple of days later to see if any should arise more because the original problems were repaired and if they are satisfied with the service received.
Christopher Kingsley is the propietario-operador of networks and teams of crew Crash in [http://www.computertechspecialist.com] serving Ventura County including Oxnard, Camarillo, Ojai and Santa Paula since 1997. Chris is CompTIA: to + and Network + certified, a Microsoft Certified Professional (MCP) and Microsoft Certified Systems Administrator (MCSA).
Chris Kingsley began in the Navy of United States as an aviation electronics technician. He worked for a major manufacturer of aircraft, modification and maintenance of electronic systems for Naval aircraft and instructed the Navy technicians maintain and use new or updated systems installed.
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